Contact & Referrals
The Burlingtonoffice.
Consultations and follow-up visits are held at 1435 Plains Road East; surgery takes place in hospital. Please use the pathway that matches your reason for contacting the practice.
- Visit
- 1435 Plains Rd E, Unit 5, Burlington
- ENT office
- (905) 639-2244
Patients & Referring Physicians
ENT & Surgical Office
1435 Plains Rd E, Unit 5Burlington, ON L7R 3P9 ENT office(905) 639-2244
- Referral fax (905) 639-2253 (for referring physicians)
Office hours are confirmed when your appointment is arranged. Appointments are required. The office does not accept walk-ins. Calls are answered promptly at any hour by the practice's AI phone assistant, and you can always ask for a person: how calls are handled.
Cosmetic & Non-Surgical
Khetani Medical Aesthetics
For cosmetic rhinoplasty enquiries and the non-surgical treatments that remain available, call the office directly. No referral is required, and this care is not insured.
- Telephone (905) 639-2244
- Location Same address: 1435 Plains Rd E, Unit 5, Burlington
If your concern is medical (breathing, sinus disease, infections), use the ENT pathway and ask your physician for a referral.
Finding the Office
On Plains Road East, minutes from the 403.
Burlington, ON L7R 3P9 Get Directions (opens in a new tab)
Parking
Parking is available at the Plains Road East location. If you have mobility needs or questions about the easiest route in, the office will gladly walk you through it when your appointment is arranged.
Accessibility
Please tell the office about any accessibility need when booking (including mobility, hearing, vision or language support), so your visit can be arranged comfortably.
Your first visit
Appointments are required. Arrive a few minutes early, and bring your health card, medication list, and any prior imaging or operative records.
When You Call
Answered promptly, day or night.
Phelix AI phone assistant
Your call is taken the first time.
The office phone at (905) 639-2244 is answered by Phelix, an AI assistant built for medical offices. It takes your details and the reason for your call, answers routine questions about referrals, appointments and directions, and creates a task for the office team so that anything it cannot settle itself is picked up promptly during office hours, not left in a voicemail queue.
You can always ask for a person. Post-operative concerns are prioritised, and anything urgent is directed to emergency services. Incoming faxes and referrals are processed the same way, so a referral sent to (905) 639-2253 reaches the office without delay.
Something about your experience the office should hear? Feedback & concerns.
Where Patients Travel From
Halton, Peel, Hamilton and Niagara.
The practice serves patients from across the western Greater Toronto and Hamilton Area and the Niagara Peninsula. From most of these communities the Plains Road East office is within about an hour's drive, minutes from Highway 403 and close to the QEW; surgery takes place in hospital in Burlington or Hamilton.
Halton Region
Oakville, Milton, Georgetown and Halton Hills, and Burlington itself. Oakville and Milton are typically twenty to thirty minutes away by the QEW or Highway 407, Georgetown within about an hour.
Peel & the west GTA
Brampton and Mississauga, generally within an hour via the 407 or the QEW. Rhinoplasty consultations in particular draw patients from across Peel. Getting seen from Peel.
Niagara Region
St. Catharines, Niagara Falls, Grimsby and the rest of the Niagara Peninsula, along the QEW. Referrals for chronic sinus disease and nasal polyps arrive from physicians across Niagara.
Hamilton & Wentworth
Hamilton, Waterdown, Ancaster, Dundas and Stoney Creek, where Dr. Khetani also operates at Hamilton General Hospital and St. Joseph's Healthcare.
Waterloo, Wellington & Brant
Guelph, Cambridge, Kitchener and Brantford, via Highway 403 and the 401, for subspecialty care of the nose and sinuses.
Travelling further?
Mention it when your appointment is arranged so the visit can be planned with that in mind. Referring physicians anywhere in Ontario can fax referrals to (905) 639-2253; what to include.
Consultation Requests
Ask by telephone.
A cosmetic consultation is requested directly; no referral is needed. The office confirms availability and any consultation fee.
An OHIP-insured assessment begins with a referral from your physician or nurse practitioner, faxed to (905) 639-2253.
- ENT office (905) 639-2244
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Referral fax (physicians)
(905) 639-2253
Referral form (PDF)